The Bahe Promise
The most common complaints about Indian outfits bought online are late deliveries, wrong sizes, surprise customs bills and no updates. We put the answer in writing.
⏰ On time – or your money back
After you order (and share your measurements, if you chose custom fit), we confirm a firm "arrives by" date on WhatsApp. If your order is delivered after that date, we refund the full price of the late item(s) – and you keep the outfit.
The date is counted from when we have your payment and complete measurements. It does not apply if the address is incorrect, nobody is available to receive the parcel after courier attempts, or delivery is stopped by events outside anyone's control (such as natural disasters, strikes or a government shutdown of borders). Claims within 7 days of delivery, with the tracking number.
📸 Photos at every stage
You see your outfit being made: we send WhatsApp photos when the fabric is cut, printed or embroidered, stitched and packed.
📏 Free remake if it doesn't fit
Every piece is stitched to your measurements. If it doesn't match the measurements you sent, we remake it free and ship the new one at our cost. For small adjustments you can choose up to $10 credit for a local tailor instead. Wrong or damaged item? WhatsApp a photo within 48 hours and we fix it at our cost.
💬 A real reply within 2 hours
A real person from our Jaipur team answers WhatsApp within 2 hours, 9am–9pm IST. No bots, no ticket queues.
🛃 No customs bill at your door
Orders to the USA, UK, Canada, UAE and Australia ship duties-paid (DDP) with free express shipping. The price you see is the price you pay.
Full details: returns policy · shipping policy · WhatsApp us
Frequently asked questions
What happens if my order arrives late?
When your order is confirmed, we send you a firm "arrives by" date on WhatsApp. If your order is delivered after that date, we refund the full price of the late item(s). You do not need to send it back.
What if my outfit doesn't fit?
If it doesn't match the measurements you sent us, we remake it free and ship it back at our cost. For small adjustments we can instead give you up to $10 credit for a local tailor.
How do the photo updates work?
We send WhatsApp photos when your fabric is cut, when it is printed or embroidered, when it is stitched and when it is packed.
How fast do you reply?
A real person from our Jaipur team replies on WhatsApp within 2 hours, 9am to 9pm India time (IST). Messages sent at night are answered first thing in the morning.
Will I pay customs or duties?
No. International orders to the USA, UK, Canada, UAE and Australia ship duties-paid. The price you see is the price you pay.